Starts with
The customer action
A business process that currently happens manually over WhatsApp.
Workflow builder
Build guided WhatsApp workflows for real business processes
Design flows that ask questions, branch by customer response, trigger actions, and prepare the next step for your team.
Workflow preview
Conversation to structure to action
1Map the process
2Add questions
3Set rules
4Launch the workflow
What UseWaba collects
The details your team usually has to chase manually
Questions and answers
Branching logic
Follow-up actions
Routing rules
Handoff summary fields
Example
Example: one workflow, repeatable process
Instead of improvising every conversation, teams can run consistent guided flows for common customer scenarios.
Business outcomes
More consistent customer handling
Fewer missed details
Reusable workflows for teams
Team receives
A clear handoff, not a messy thread.
A repeatable workflow that turns messy chat into consistent process steps.
Related features
Want to see how this works in a real WhatsApp flow?
Try the demo, then start with one workflow that matches how your team already works.