Faster first response
Acknowledge customers and collect the basics before a person steps in.
Turn WhatsApp conversations into business workflows
UseWaba turns incoming WhatsApp messages into structured workflows that collect information, qualify requests, route conversations and trigger your business systems.
UseWaba operations dashboard
Qualified
Need and timing collected
Handoff
Routed with activity log
WhatsApp messages become clear work your team can act on.
UseWaba gives every enquiry structure before it reaches the next person or system.
Cleaner customer details
Turn loose chat messages into structured fields your team can use.
Better routing
Send each request to the right person, branch, team or business system.
Less manual admin
Reduce repeated questions, screenshots, missed requests and copy-paste work.
How UseWaba works
A WhatsApp message becomes a structured request your team can review, route and act on.
1
Capture
Message arrives
2
Qualify
Details become usable
3
Route
Next step is triggered
From incoming chat to routed workflow
UseWaba keeps customers in WhatsApp while your business receives the information in a cleaner, more useful format.
1. Collect the details your team needs
Ask for request type, location, timing, contact details and any other required information inside WhatsApp.
2. Turn loose messages into usable fields
Structure each enquiry so your team can see the customer need, status and next action without reading the full chat.
3. Send the request to the right next step
Route conversations to the right person, log the activity or trigger the business system that needs the data.
‹UUseWaba
Build and manage every WhatsApp workflow from one place.
Define the questions, routing rules and handoff steps for each repeatable customer journey. UseWaba keeps the process consistent while customers stay in WhatsApp.
Capture
UseWaba collects names, contact details, request type, timing, location, urgency and source before the team follows up.
Route
Qualify the conversation, assign ownership and give the next person the information they need to act.
Trigger
Use webhook-ready workflow steps to connect qualified WhatsApp requests to sheets, CRMs, internal queues and other systems.
Monitor activity
Review messages
Configure handoff
Connect WhatsApp workflows to your business systems
UseWaba can trigger webhooks, send structured data to APIs and hand off qualified WhatsApp requests to the tools your team already uses.
Webhook triggers
API handoff
Google Sheets or email
CRM and operations queues
Try the common workflows before you build your own.
Each demo starts with a WhatsApp keyword and shows what UseWaba can collect before handoff.
Live WhatsApp examples
View all demosWhatsApp keywordQUOTE
Quote Request
Collects name, location, request type, timing and follow-up details.
Collect details
Prepare handoff
WhatsApp keywordBOOKING
Service Booking
Collects service, preferred date, preferred time, branch and contact details.
Collect details
Prepare handoff
WhatsApp keywordRENT
Rental Request
Collects property type, location, budget, move-in timing and contact details.
Collect details
Prepare handoff
Bring your WhatsApp number. UseWaba hosts the workflow.
Your customers keep messaging the number they already know. UseWaba runs the structured intake, routing and handoff process behind it.
What do you bring?
Bring the WhatsApp number your customers already use and the business process you want to structure, such as quotes, bookings, rentals or support.
What does UseWaba host?
UseWaba hosts the workflow layer that receives incoming WhatsApp messages, asks the right questions, qualifies the request and prepares the handoff.
Do customers need a new app?
No. Customers stay in WhatsApp. Your business gets structured information, routing context and cleaner follow-up without moving customers to another app.
Can UseWaba connect to other tools?
Yes. Workflows can hand off data by email, Google Sheets or webhook integrations depending on the plan and setup.
Ready to automate your WhatsApp?
Start with a live demo or review the plans for your team.