Starts with
The customer action
A shared WhatsApp number receives different types of customer requests.
Routing and handoff
Route WhatsApp conversations to the right team with context
Use customer intent, location, branch, category, or workflow stage to route conversations to the right person or team.
Workflow preview
Conversation to structure to action
1Request arrives
2Intent is detected
3Routing rule applies
4Team receives summary
What UseWaba collects
The details your team usually has to chase manually
Customer intent
Location or branch
Service category
Urgency
Relevant notes
Example
Example: one number, many teams
Sales, support, bookings, and applications can start from the same WhatsApp entry point while UseWaba routes each request to the correct team.
Business outcomes
Fewer wrong handoffs
Shorter response cycles
Better team accountability
Team receives
A clear handoff, not a messy thread.
The right team receives the conversation with a concise summary of what the customer needs.
Want to see how this works in a real WhatsApp flow?
Try the demo, then start with one workflow that matches how your team already works.