Starts with
The customer action
A customer reports a problem or asks for help on WhatsApp.
Customer support
WhatsApp support triage that routes issues faster
Capture support context, answer common questions, and route urgent issues without losing the thread of the conversation.
Workflow preview
Conversation to structure to action
1Customer reports issue
2UseWaba classifies it
3Urgency is captured
4Support team receives context
What UseWaba collects
The details your team usually has to chase manually
Issue type
Order or reference number
Urgency
Customer contact
Preferred follow-up method
Example
Example: support issue becomes a triaged case
Instead of starting with “What happened?” the support team receives the issue type, urgency, reference number, and customer context upfront.
Business outcomes
Faster issue routing
Less context loss
Cleaner support queues
Team receives
A clear handoff, not a messy thread.
A triaged support summary with the issue category, urgency, and required next action.
Want to see how this works in a real WhatsApp flow?
Try the demo, then start with one workflow that matches how your team already works.